Engage

Engage your workforce to collaborate and deliver exceptional service

How do you connect with your customers, partners?

Does your support channels have all the tools necessary to keep your customer happy.

Engage package lets you manage your customers success through communities

With customer communities and partner communities help you connect with all the people and groups who matter most to your business.

Bring all your support channels together with Engage package

Every day, we help them offer communities that support critically important business goals across customer support, sales, marketing, and product development.

Key Benefits

Partner Engagement

Connect directly with resellers, distributors, and partners to increase sales. Enable partners to find the information and experts they need, register new leads, update records, and manage funds.

Provide Stellar Service

Help customers help each other and themselves with powerful community software that allows you to create a rich, self-service experience. Enable your service agents to concentrate on the most complex and impactful issues.

Customer Review

Real reviews from a satisfied customer can shape your business, enhance your reputation and attract new customers.

more likely to increase sales conversion by knowing past interactions and behavior

more likely to provide faster resolution time by assigning a right employee to work on a right project on right time

more likely to increase sales leads by recommending new features for right targeted customers

Features and section

CHATTER

Collaborate your employee like social network, share file , images and videos, increase productivity , promote better ideas

CUSTOMER COMMUNITY

Always connect with your customer, each customer have separate login to manage all their service data

PARTNER COMMUNITY

Connect all your stakeholders in one place, for better decision making, your partners stay updated about your company

CASE MANAGEMENT

Deliver world-class service by giving your customers one place to get answers. Define ticket priorities and auto assignment rules to make sure all your tickets gets resolved.

FOLLOWUP

Retain your customer in all new way, engage your customer post service and understand their need and schedule for follow up

KNOWLEDGE BASE

Create knowledge base for employees and customers, based on category and service type for better business efficiency

Booking Social was the only team I could find that could provide the unique Calender solution within the Salesforce environment that I required. In fact without their solution, I was not willing to move to the Salesforce environment.
Shailendra Singh - Business Manager, Nitai Cosmetics

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