Healthcare Appointment Scheduling Built on Salesforce
Simplify patient scheduling with a branded online booking experience, intelligent resource allocation, automated SMS and email reminders, and multi-location scheduling—all powered by Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
More Than Appointment Booking — Complete Workforce Coordination
Most scheduling tools focus on booking appointments. Booking Social coordinates the operational complexity behind every appointment: workforce scheduling, shift management, availability management, resource coordination, and multi-location operations — all within Salesforce.
NovoNail reduced representative call times by 20–30% after deploying Booking Social. Connect patient demand with real-time workforce availability and eliminate scheduling conflicts across every location.
Get startedWhy Salesforce Teams Choose Booking Social
Salesforce-Native Architecture
Built directly on Salesforce — Sales Cloud, Service Cloud, and Experience Cloud. Appointment and patient data live in your CRM with no external sync and no duplicate records to maintain.
Learn More →Intelligent Availability Engine
Automatically generates accurate appointment slots from practitioner schedules, shift patterns, planned leave, public holidays, and business hours. Prevents double bookings and resource conflicts before they happen.
Learn More →24/7 Patient Self-Service Booking
Patients and customers book online any time through a branded experience with real-time availability, dynamic forms, multi-language support, and time-zone management.
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I'm absolutely floored by the level of care and attention to detail the team at Booking Social have put into this project. They listened when we spoke, fed back what we said, and really understood what we wanted to achieve. Great guys to work with!
Built Around the Complexity Behind Every Appointment
Every appointment depends on practitioner availability, shift schedules, leave, location capacity, and resource allocation. Booking Social manages all of these in real time — validated against configurable availability rules so every booking is accurate and achievable.
Patient Self-Service Booking
Let patients and customers book online 24/7 through a branded booking experience with real-time availability.
24/7 Branded Online Booking — Patients book through a customised portal with live slot availability, dynamic forms, and service-specific scheduling, open around the clock.
Multi-Language & Time-Zone Support — Configurable multi-language forms and automatic time-zone handling keep scheduling accurate across every region.
Service-Specific Scheduling — Patients select the right service at booking time, auto-routing each appointment to the correct practitioner, resource, and location.
Automated SMS & Email Reminders
Cut no-shows and front-desk workload with automated SMS and email communications, powered by Twilio inside Salesforce.
Instant Appointment Confirmations — Patients receive automatic SMS and email confirmations the moment they book.
Pre-Appointment SMS Reminders — Timely reminders reduce missed appointments and last-minute cancellations, protecting revenue without manual follow-up.
Automatic Schedule Updates — Clients are notified instantly when appointments change or reschedule, eliminating manual calls.
Multi-Location Appointment Management
Manage appointments, schedules, services, and resources across every location from one centralized console inside Salesforce.
Centralized Scheduling Console — Control appointments, staff schedules, services, and resources across all sites with full operational visibility.
Location-Level Flexibility — Each location runs its own services, hours, and resource setup, all managed centrally.
Cross-Location Resource Coordination — Coordinate providers, rooms, and equipment across sites to prevent conflicts and maximise utilization.
Workforce & Shift Scheduling
Manage practitioner availability and shift schedules across individuals, teams, services, departments, and business units, all in Salesforce.
Practitioner Availability — Manage availability for individuals, teams, services, and departments, with staff self-updates under central oversight.
Shift & Roster Management — Support fixed and dynamic models: rotating shifts, flexible schedules, temporary changes, and planned absences.
Built-In Conflict Prevention — Every appointment is validated against live availability, preventing double bookings before they impact operations.
Smart Availability Engine
Automatically generate accurate appointment availability from schedules, shifts, leave, holidays, and business hours, in real time.
Automated Availability Generation — Combines staff schedules, shift patterns, leave, holidays, business hours, and service rules to build accurate slots automatically.
Real-Time Conflict Prevention — Availability recalculates as schedules change, so every slot offered is accurate and free of double bookings.
Scalable Across Teams & Locations — Add practitioners, services, and locations without disrupting existing scheduling rules.
Operational Visibility & Reporting
Give leadership a centralized view of workforce utilization, appointment demand, and operational performance across all locations.
Workforce Utilization Insights — Track practitioner utilization rates, capacity-vs-demand by location, and underutilized time slots to balance staffing.
Appointment Demand Analytics — See booking volumes by service, peak-period trends, and cancellation rates by location to plan ahead.
Cross-Location Performance — One unified view of scheduling performance, staffing levels, and operational metrics across every site and department.
Booking Social was the only product that could meet all of our needs. Our representatives average call length reduced by 20-30%. I highly recommend this app. It has been incredible for us.
The Complete Salesforce Scheduling Platform
Twilio SMS & Email Integration
Send automated appointment confirmations, SMS reminders, and email notifications through Twilio — integrated with Salesforce communication workflows. Reduce no-shows without any manual follow-up.
Shift & Roster Management
Support fixed and dynamic scheduling models. Configure availability for rotating shifts, flexible schedules, temporary changes, and planned absences — all managed within Salesforce by the people who need it.
Global Scheduling Support
Serve patients and customers across time zones and languages. Multi-language booking forms and automatic time-zone management ensure every booking is accurate, localised, and routed to the right service.
See Booking Social in Action
Booking Social transforms scheduling from a manual administrative task into a strategic operational capability. Talk to our team to see how it works inside your Salesforce org.
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