Online Booking enables a immense leap in productivity and customer satisfaction

Similar to how cars depend more and more on computers, car shops and dealerships can improve customer satisfaction by implementing new digital techniques.

A smart place to start is with a website and social media interactions with customers. Nonetheless, you want to give top priority to ensuring that your services are readily available to both new and returning clients around-the-clock.

Providing clients with the ability to make appointments online is one method to accomplish this. Customers may quickly make appointments, even outside of your regular booking hours, by incorporating an online booking system on your website, social network pages, or even straight in Google results.

Shopping for a new car

A lot of buyers start looking for a new vehicle online. First impressions count because they might not have a dealership in mind. A new consumer is much more likely to choose your company if scheduling an appointment is quick, simple, and convenient than if they have to deal with complicated scheduling procedures, such calling and waiting until Monday opening hours.

Booking Social provides a number of options for adding an online booking feature to multiple touchpoints, including your website, social media accounts, Google profile.

Prospective buyers can include all of their preferences—including favorite brands, features, and pricing ranges—while making a reservation. You can also give customers the option to choose a particular salesperson, which is helpful if they have a friend's recommendation or a favored branch or area.

Your salesman can better prepare for the appointment by addressing the customer's demands by gathering all of this information at the time of reservation. Every resource, whether scheduling a meeting space or shutting off the salesperson's calendar, is automatically reserved for the appointment time and becomes unavailable for use by anybody else.

Scheduling a test drive

Customers can reserve specific cars for a test drive without an employee having to confirm availability or set up a time by adding all of your cars to the booking system. It's done for you by the software.

You can allow customers to choose how long a test drive should last, whether staff members should be booked to welcome customers or offer in-depth consultations afterward and allow sales representatives to capture meeting notes.

Purchasing a car

You can design unique booking links that are exclusive to a consumer once they are prepared to buy a car. All of the customer's previous information will be linked to the appointment when they book it using that link, which will expedite and simplify the checkout process. You can ask them to upload the necessary information when they schedule the appointment, if that is the case.

In addition, the salesperson's calendar will be blocked for that time, an office or conference space will be scheduled, the automobile will be added to the reservation, and if needed, a finance specialist can be added to the meeting.

Maintaining the vehicle

It is important to help them properly maintain their vehicle after congratulating them on their purchase. Once a customer and their car are in your system, you can use Booking Social to send maintenance reminders for seasonal tire changes, routine tune-ups, and oil changes. By sending out reminders, you assist consumers in extending the life of their car and build enduring relationships with them.

Customers can select appointments that work with their schedules after receiving an email, just as with any other online appointments. Additionally, it gives users the ability to change or postpone appointments.

Improving office management

In addition to saving time for both clients and staff, putting in place an online booking system opens up new perspectives on how your company is run.

With Booking Social, you can see which appointments are pending in which departments throughout all of your branches, no matter where you are or what device you're using. The workshop area, the test vehicle, and the employees' blocked time are released for new reservations if inspections or test drives are canceled. This information is shown in real time on the calendar.

Apart from scheduling appointments, the software provides numerous other efficient options like managing resources and data, as well as analyzing performance.

Determine which services are most in demand and where you may expand your marketing efforts. For instance, you could make an offer to draw clients who only use you for routine tune-ups and not for tire rotations or oil changes.

You can observe how Booking Social's online system for scheduling appointments helps you at every stage of the customer journey in addition to making appointment scheduling easier. You may raise customer satisfaction and expand your company by recognizing, concentrating on, and optimizing each stage of the customer journey.

Start now!

Digital solutions provide a significant increase in corporate productivity and customer happiness, making their adoption a no-brainer. We are always available to assist you in deploying our software solution, whether through extensive installation guidelines or in person via the chat feature on our website.

Find out more on our website, and take the first step toward expanding your business by using Booking Social for free now.